Refund & Cancellation Policy – Taxi Service Agra

At Taxi Service Agra, we aim to provide transparent and customer-friendly services. This Refund & Cancellation Policy outlines the terms for booking cancellations and refund eligibility.

For any assistance, contact us:
📞 +91-9548232230
📧 info@taxiserviceagra.com

1. Cancellation Policy

• Customers can cancel their booking by contacting us via call, WhatsApp, or email.

• Cancellation requests must be made prior to the scheduled pickup time.

Cancellation Charges:

• 24 hours before pickup: No cancellation charges

• 12–24 hours before pickup: Minimal cancellation fee may apply

• Less than 12 hours / Same day cancellation: Partial or full booking amount may be charged

• No-show (customer not available at pickup): No refund

• 2. Refund Policy

  • Refunds are applicable only for eligible cancellations as per the policy.

  • If advance payment has been made, the refund will be processed after deducting applicable charges.

  • Refunds will be credited using the original payment method (UPI, bank transfer, etc.).

  Refund Timeline:

  • Refunds are generally processed within 5–7 working days.

3. Driver Cancellation / Service Issue

In case Taxi Service Agra cancels the booking due to unavoidable reasons:

• A full refund will be provided to the customer

• Alternative taxi arrangements may be offered (subject to availability)

4. Booking Modifications

• Changes in booking (date, time, location, vehicle type) must be informed in advance.

• Modification charges may apply depending on availability and request timing.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Last-minute cancellations

• No-show by customer

• Incorrect booking details provided by the customer

• Misconduct or violation of terms during travel

6. Delays & External Factors

Taxi Service Agra is not responsible for cancellations or delays caused due to:

• Traffic congestion

• Weather conditions

• Roadblocks or natural events

No refund will be applicable in such cases.

7. Contact for Refund Requests

For cancellation or refund-related queries, contact:

Taxi Service Agra
📞 +91-9548232230
📧 info@taxiserviceagra.com